The order is declared as "delivered", but I have not received the order.

First of all, we recommend that you ask your neighbours if they have possibly accepted your package for you. Otherwise, we recommend that you contact the postal company. You will find the service provider and the tracking number in the e-mail containing the shipping confirmation.

If none of the recommended actions leads to success, you are welcome to contact our support info@starmoment.com and we will try to help you.